Shipping Policy

1. Shipping Methods and Delivery Time: At Craft by Mamta, we take pride in delivering your exquisite art and craft pieces with utmost care and efficiency. For shipping both within India and internationally, we have partnered with DHL Home – Global Logistics and International Shipping India. With their reliable services, we aim to ensure that your orders reach you securely and in a timely manner.

2. Order Processing Time: Once you place an order with us, please allow us [1-2] business days to process your order before it is handed over to DHL for shipment. Our team works diligently to prepare and package your chosen art and craft pieces to ensure they arrive in pristine condition.

3. Shipping Rates: Shipping costs are determined based on the weight, dimensions, and destination of your order. The applicable shipping charges will be calculated and presented to you during the checkout process. We strive to offer competitive shipping rates while maintaining the quality of service you deserve.

4. Domestic Shipping (Within India): For orders with delivery addresses within India, we offer domestic shipping through DHL Home. The estimated delivery time is typically [5-7] business days from the date of shipment, depending on your location.

5. International Shipping: Craft by Mamta also caters to international customers, and we are delighted to offer global shipping services through DHL International. International delivery times may vary, ranging from [12-15] business days, depending on the destination country and any customs clearance procedures that may apply.

6. Customs and Duties: For international shipments, please note that your order may be subject to customs duties, taxes, and other import fees upon reaching the destination country. These charges, if any, are beyond our control and are the responsibility of the recipient. We recommend that you familiarize yourself with your country’s customs regulations to avoid any unforeseen costs.

7. Shipment Tracking: As soon as your order is dispatched, we will provide you with a tracking number via email. This tracking number will allow you to monitor the status and progress of your shipment while it’s in transit. You can also access this information through your Craft by Mamta account.

8. Address Accuracy: To ensure a successful delivery, please ensure that your shipping address is accurate and complete when placing an order. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by customers.

9. Shipment Issues and Assistance: In the rare event of any shipping-related issues, such as delays or damages during transit, please contact our customer support team immediately. We are committed to resolving any problems promptly and ensuring your satisfaction with your purchase.

If you have any further questions or need assistance regarding our shipping policy, please do not hesitate to reach out to our friendly customer support team via email support@craftbymamta.com . Thank you for choosing Craft by Mamta for your art and craft needs. We look forward to providing you with a delightful shopping experience!