Return and Refund Policy

At Craft by Mamta, we take great pride in providing high-quality mandala art and craft products to our customers. As each piece is meticulously handcrafted with utmost care and dedication, we do not allow returns or refunds unless under exceptional circumstances.

1. Non-Returnable and Non-Refundable Products:

Due to the nature of our products, which include one-of-a-kind handcrafted mandala art and custom-made craft items, we cannot accept returns or provide refunds.
We encourage our customers to thoroughly review the product descriptions, images, and dimensions provided on our website before making a purchase.

2. Damaged or Defective Items:

In the rare event that your order arrives damaged or defective, please contact us within 48 hours of receiving the package at support@craftbymamta.com.
To expedite the process, please include clear photographs of the damaged or defective item(s), along with your order number and a description of the issue.
We will carefully review your case and, if deemed valid, offer a suitable resolution, which may include a replacement or store credit.

3. Order Cancellation:

Once an order is placed on our website, it immediately enters our production and fulfillment process.
As we strive to promptly deliver your handcrafted item, cancellations are not allowed after the order has been placed.
Please ensure you review your order carefully before confirming the purchase.

4. Custom Orders:

For personalized or custom-made products, we require clear instructions and specifications before initiating the production process.
Once the production of a custom order has started, cancellations, returns, or refunds are not possible.

5. Address Accuracy:

It is the customer’s responsibility to provide accurate shipping information. Craft by Mamta shall not be held responsible for orders misdelivered due to incorrect or incomplete addresses provided by the customer.

6. Shipping and Handling:

Shipping costs are non-refundable.
In the event of a return authorized under exceptional circumstances, the customer is responsible for the return shipping and handling costs.

7. Customer Satisfaction:

Your satisfaction is of the utmost importance to us. If you have any questions, concerns, or issues with your order, please contact our customer support team at support@craftbymamta.com, and we will do our best to assist you.

Please note that by making a purchase on our website, you acknowledge and agree to abide by this Return and Refund Policy.

This policy is effective as of July 26, 2023 , and any updates or changes will be posted on this page.